Privacy policy

Effective Date: March 1st, 2025

Dwabi.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services, including when you opt-in to receive transactional SMS messages.

1. Information We Collect

When you use our services, we may collect the following information:

Personal Information: Your name, phone number, and any details provided while booking an appointment, placing an order, or filling out our SMS opt-in form.
Automatically Collected Data: Information such as your IP address, device type, browser type, and access times when visiting our site.

2. How We Use Your Information

We use your information for the following purposes:

To send transactional SMS messages (such as appointment confirmations or order updates).
To respond to your inquiries or support requests.
To improve the quality of our services and user experience.
To comply with legal and regulatory obligations.

We do not use your information for promotional or marketing purposes unless you have explicitly opted in for such messages.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data with trusted service providers (e.g., Twilio, our SMS delivery provider) to facilitate message delivery and communication services. These providers are contractually obligated to protect your data and use it only for the purpose of providing services to us.

4. Your Consent and Rights

By submitting your phone number through our opt-in form, you consent to receive transactional messages from Dwabi.ai. You can opt out at any time by replying STOP to any message.

You have the right to:

Access the personal data we hold about you.
Request corrections or updates to your data.
Request deletion of your information, subject to legal and business record-keeping obligations.

To exercise your rights, contact us at: privacy@dwabi.ai

5. Data Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction.

6. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can adjust your browser settings to disable cookies, although this may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of the policy. Your continued use of the site and services after changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Dwabi.ai
Email: privacy@dwabi.ai
Website: https://dwabi.ai